Job Details

Peer Support Trainer

Reference Number
Gilmorehill Campus / Main Building
College / Service
Job Family
Management Professional & Administrative
Position Type
Part Time
Salary Range

Job Purpose

The Peer Support Trainer will work as part of a team who are responsible for development, delivery and evaluation of the ‘CaPS Peer Support Service’ within University of Glasgow. They will deliver training to students across School/Colleges within the University of Glasgow. The Peer Support Trainer will also support the Peer Support Coordinator by developing training materials, evaluating training sessions and delivering/facilitating group Peer Support Supervision sessions to trained Peer Supporters from Schools within the University.

Main Duties and Responsibilities

1. To work closely with the Peer Support Coordinator who will have overall responsibility for the management of the CaPS Peer Support Service. 
2. To support organising and delivering a programme of training sessions to students who wish to become Peer Supporters to fellow students within the University. 
3. To work in partnership and consult with fellow Peer Support trainers in all aspects of the delivery of the Peer Support programme. This will include evaluation of materials, assessing quality of sessions, writing and developing new materials. 
4. To regularly report to Peer Support Coordinator on the progress of training sessions, making recommendations for improvement change or direction as appropriate.
5. To help with the selection of suitable candidates to train as Peer Supporters via application and interview.
6. To facilitate fortnightly group Supervision meetings with students who have trained as Peer Supporters and to advise on content of students/Peer Supporter sessions that have ran over a two week period in a confidential setting. 
7. To report/escalate to Peer Support Coordinator, CaPS, campus security and/or GP/NHS in difficult cases, risk cases, cases where any doubt is involved or cases that need natural escalation.
8. To contribute to regular update reports, and a wider report detailing clinical effectiveness and overall impact of Peer Support, within participating Schools and Colleges. 
9. To liaise with and benchmark against other Peer Support trainers across the UK, identifying examples of good practice where appropriate and update materials accordingly
10. To attend Peer Support meetings and network meetings with other university Peer Support programmes.
11. To ensure that knowledge levels are maintained regularly, maintaining skill and knowledge levels for themselves as trainers/instructors/practitioners in accordance with their registered/regulatory body i.e. BACP/BABCP/COSCA.
12. To receive group Supervision for their role from an external Supervisor where difficult cases, risk cases, cases where any doubt is involved or cases that need natural escalation can be discussed and explored in a confidential setting with other Peer Support trainers..
13. To work in accordance to BACP Ethical Frameworks for the Counselling Professionals or equivalent when working as an ambassador for the CaPS Peer Support Service. 
14. During periods where Peer Support duties are reduced the post holder will assume other CaPS duties such as ongoing therapy and/or assessments, advisor training to Schools and Colleges, and represent CaPS at various University and Community induction events, as deemed appropriate by Director and Peer Support Coordinator.

Knowledge, Qualifications, Skills and Experience


A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s). Or: Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent (including professional training with an accredited course), and experience of personal development in a similar role. Recognised qualification in Counselling or Psychotherapy or equivalent.
A2 Registration with appropriate recognised professional body e.g. UKCP/HCPC/BACP/BABCP/COSCA.
A3 Thorough knowledge of BACP ethical frameworks and guidance on counselling.
A4 Knowledge of issues facing students within HE/FE context, particularly issues related to mental ill health in the changing university context.
A5 A working knowledge of the legal framework in which counselling and psychological therapy sits e.g. GDPR, Freedom of Information Act and Equality Act.
A6 A good understanding of Peer Support processes as applied to Higher Education/Further Education.
A7 Experience in facilitating training sessions, group sessions and/or development and evaluation of session materials.
A8 Experience of working Virtual Learning Programmes and an interest in promoting training programmes and CaPS Peer Support Service via social media.

B1 Knowledgeable of specific demands of HE Student Counselling Service.
B2 Recognised professional qualification in Clinical Supervision or working towards this and experience of continued personal development.
B3 Driving licence due to multi campus travel.


C1 Demonstrate ability to work calmly under pressure, and to contain anxiety in themselves and on behalf of others.
C2 Skilled working autonomously and as part of a team.
C3 Skills in facilitating training groups and delivering to multiple groups over a period of a number of weeks.
C4 Skills in the design and implementation of training groups.
C5 Skills in evaluative report writing, understanding statistical information and its relevance to the delivery/evaluation of training materials and ability to design/develop training materials to appropriate audience.
C6 Excellent interpersonal and communication skills.
C7 Ability to motivate and engage a team of Peer Support trainees, encouraging them to work to their full potential and reflect on their own beliefs, practices and behaviour
C8 Ability to work collaboratively and cooperatively with other stakeholders, relevant partners and teams.
C9 Ability to ensure that when delivering training session’s attention to detail has been assured.

D1 Proven track record in promoting health and wellbeing training, or delivering appropriate training sessions to groups.


E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills.
E2 Experience in delivering Peer Support and/or counselling skills training or similar mental health related initiatives.
E3 Experience of working collaboratively and working as part of a multidisciplinary team that encompasses a range of mental health professionals.
E4 Experience in facilitating group sessions in an FE/HE environment with students in a confidential setting.
E4 Experience of providing training to student in FE/HE context.
E5 Experience of designing and training topics related to counselling, mental health and wellbeing.
E6 Post qualifying experience in counselling/psychological therapy with at least 200 hours experience post qualification.
E7 Proven clinical experience in all aspects of counselling/psychological therapy including assessment, referral and risk management.
E8 Experience of providing counselling/psychological therapy to individuals from a range of cultural and social backgrounds.

F1 Experience of evaluating training materials, developing new training/evaluation materials and associated documentation i.e. programme handbooks, VLE tools.
F2 Experience in coordinating, interviewing and selecting appropriate candidates for a training position or equivalent.

Job Features

Responsible for delivery of Peer Support training and Supervision to approved students who wish to train as Peer Supporters within University/College/School context at Glasgow University.
The role will involve working with a team of two other trainers, leadership and support will be provided by a Peer Supporter Coordinator. Any risk escalation will require further escalation to CaPS service or other appropriate services via a specified referral route

Planning and Organising
• To support planning and delivery of a programme of training sessions to students who wish to become Peer Supporters
• To plan and organise workload effectively covering various duties and completing them efficiently and accurately

Decision Making
• Deciding on the best course of action when dealing with problems arising from support meetings
• To select students with the right skills and experience to become a Peer Supporter.

Internal/External Relationships
• Good working relationship required with Peer Supporters, students and University staff
• Good communication skills to deal with students enquiries in writing or in face-to-face situations
• Good presentation skills to enthusiastically advocate for the Peer Support Scheme and its benefits
• Build networks with colleagues involved in similar schemes across the UK

Problem Solving
• To report/escalate to Peer Support Coordinator, CaPS, campus security and/or GP/NHS in difficult cases, risk cases, cases where any doubt is involved or cases that need natural escalation.

This role is a temporary role, working term time as part of the Peer Support Service. You will be expected to help support the ‘CaPS: Peer Support Service’ delivering training and Supervision and also supporting the new ‘Phase two: Peer Support Pilot Study’.

The Peer Support Service is based within the University’s Counselling and Psychological Service (CaPS) and is known as ‘CaPS: Peer Support Service’. The service has developed over the past four years with delivery being limited to four key Schools within the University. In order for the service to develop into a University wide service, a two year pilot study has been designed and developed in partnership with the Faculty of Psychology and the College of Arts. This is an exciting time, Peer Support trainers will be extensively involved in training Peer Supporter trainees in the College of Arts and will be involved in training, Supervision, evaluation and discussion around the ‘Phase Two: Peer Support Pilot Study’. Training will also take place with students from other Schools within the University.

A significant number of students will be trained by Peer Support trainers to support their peers. Typically students who use the service have mild anxieties, financial worries, exam and other stresses, transitional worries, loneliness, homesickness, relationship concerns and multiple other concerns. Trainee Peer Supporters will be trained by you in basic counselling skills over a 30-hour programme. The role will involve being part of a team who deliver a structured training package, evaluate the sessions, develop training materials, interview applicants and work collaboratively with Schools/Colleges/University, admin liaisons and other departments to further develop the service. Working as a Peer Support Trainer may requires some evening work, especially in the peak training times i.e. Sept-Nov and Feb-April. However we do try to limit this and notice will be provided. Trainers are also expected to help promote the service at chosen events for example information events to represent the service internal and external parties, again evening work will be limited but may be required from time to time.

Once students are trained they are known as ‘Peer Supporters’ and help run the service within their School/College. Students are supported whilst volunteering in the service. You will help run weekly/fortnightly ‘Group Facilitation/Supervision’ sessions. This is where students get an opportunity, in a safe and confidential space, to discuss their work with service users (contacts), to work in a reflective way and to generally think about the development of the service. It is important to note that some Supervision sessions run in the evening until 8pm. These will be spread amongst the team where the aim is to ensure that team members are working in evenings on a fortnightly basis.

Peer Support training and Supervision takes place on two of the Universities campuses: Gilmorehill Campus and Garscube campus. Therefore it is desirable that you can drive to ease travel between campuses when required.

This is a very exciting opportunity to become involved in the expansion of an essential service within the University. We welcome passionate, motivated, supportive and empathic individuals who want to make a difference.

Due to the client group being worked with the successful candidate will require to have PVG check prior to taking up post.

Standard Terms & Conditions

Salary will be on the Management, Professional and Administrative Grade, level 6, £28,660 - £32,236 per annum pro rata.

This post is offered as part time (21 hours per week) and on a fixed term basis for 10 months from mid-August.

New entrants to the University will be required to serve a probationary period of 6 months.

The successful applicant will be eligible to join the Universities’ Superannuation Scheme. Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.

Protecting Vulnerable Groups Scheme
The post for which you are applying is considered ‘registered work’ in terms of the Protection of Vulnerable Groups Act. It requires the successful applicant to become a Protecting Vulnerable Groups (PVG) Scheme member prior to appointment. This check is necessary to ensure that the University of Glasgow fulfils its legal duties under the Act.

If you are successful in your application, the offer of employment will be subject to PVG Scheme membership. Further information is available at:

Please note that under Section 34(1) of the Protection of Vulnerable Groups (Scotland) Act 2007 it is a criminal offence to apply to carry out or to carry out regulated work from which that individual is barred.

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.

The University of Glasgow, charity number SC004401.

Vacancy Ref : 026194
Closing Date : 22 July 2019