Job Details

Knowledge Exchange Partnerships Manager

Reference Number
Gilmorehill Campus / Main Building
College / Service
Job Family
Management Professional & Administrative
Position Type
Full Time
Salary Range

Job Purpose

This is an exciting opportunity for a self-motivated individual with experience of fostering productive relationships across the public, private and third sectors, to lead on the development and delivery of knowledge exchange and doctoral training initiatives for Scotland’s national graduate school for arts and humanities.

You will work as part of a small and friendly team based at the Scottish Graduate School for Arts & Humanities (SGSAH) offices at the University of Glasgow, the lead research organisation within the SGSAH partnership. Your excellent communication, customer relations and networking skills will facilitate partnership building with a wide variety of organisations across the creative, cultural and heritage, public, private and third sectors.

As part of knowledge exchange, you will support collaboration, partnership working and industry engagement, enhancing the visibility of arts and humanities doctoral research amongst SGSAH stakeholders and wider audiences.

You will work as part of a small team to lead on the development and implementation of strategies and policies for knowledge exchange (KE) and careers’ related training for Scotland’s national graduate school for arts and humanities. Working with the SGSAH Executive and member and partner institutions, you will support the development of SGSAH’s KE Hubs and Industry Advisory Boards structure.

You will build partnership relations with external organisations in order to identify mutually beneficial opportunities for KE and training activities, by:

· communicating business need to the arts and humanities research base;

· highlighting new developments in arts and humanities research to external organisations;

· building collaborations to take new ideas forward; co-ordinating the development and delivery of a coherent and strategic KE programme directed to the skills, capacities and requirements of doctoral researchers in the arts and humanities;

· managing the SGSAH internship programme, including identifying placement opportunities for students and developing and improving the application and other associated processes;

· developing external training in transferable skills to enhance the employability of arts and humanities doctoral researchers as part of the overall SGSAH training offering, preparing doctoral researchers for a wide variety of career paths;

· acting as an advocate for the capacity of arts and humanities research to influence and benefit people and policies beyond academia.

Main Duties and Responsibilities

1. Utilise business intelligence skills to identify, develop, maintain and manage strategic partnerships with a wide range of external organisations including across the creative, cultural and heritage public, private and third sectors.

2. Provide strategic advice and practical input to the SGSAH Executive, leadership team and Industry Advisory Boards to support the development, planning and delivery of transferable skills training as part of the overall SGSAH training strategy.

3. Manage the SGSAH internship programme, including identifying placement opportunities for students as well as reviewing, developing, and evaluating the application and other associated policies and procedures. Support organisation of own placements for AHRC-funded students. Ensure appropriate mechanisms for supporting students during internships, including management of peer-mentoring network.

4. Devise and implement customer relationship management, knowledge management, mobilization, and dissemination activities aimed at building strong relationships with SGSAH partners.

5. Provide leadership to a network of staff across the consortium HEIs and industry partners, ensuring effective communication of opportunities, activities, successes and resources through events, social media, presentations, case studies, newsletters and web-pages.

6. Lead the development, implementation and measurement of impact of strategies and opportunities for enhancing knowledge exchange and impact opportunities within the SGSAH, including both internal and external communication of opportunities and achievements.

7. Be aware of and responsive to developments across the HEI sector with regard to Knowledge Exchange and doctoral researcher opportunities outside of higher education.

8. Be an advocate for the capacity of arts and humanities research to influence and benefit people and policies beyond academia by developing and delivering a mutually beneficial programme of KE activity.

9. Manage effectively a KE budget and work with colleagues to ensure compliance with funding requirements and university systems.

10. To assist the Dean and Director in the SGSAH annual review processes by providing timely and accurate input to reports.

11. Undertake any other reasonable duties as requested by line manager.

Knowledge, Qualifications, Skills and Experience

A1 Degree, VQ4 or equivalent, or postgraduate/professional qualification with relevant formal training, with experience as noted below
A2 An understanding of the Knowledge Exchange agenda and KE strategies
A3 An understanding of training and development in the context of KE
A4 An understanding of the capacity of arts and humanities research to influence and benefit people and policies beyond academia

B1 First or second or higher degree qualification in arts and humanities discipline
B2 Doctoral degree
B3 Interest in the arts and humanities

C1 Excellent interpersonal skills, with the ability to foster and develop productive partnerships with non-HEI external partners as well as academic and administrative staff
C2 Excellent oral and written communication skills with a proven ability to identify appropriate methods for communicating with and influencing a range of audiences
C3 Ability to gather evidence and compile advice for senior colleagues
C4 Excellent organizational skills, to allow the post-holder to prioritise and plan their workload, whilst working on multiple projects with a large number of different partners
C5 Ability to work independently and exercise judgement and initiative, and work as part of a team
C6 Ability to be innovative and think strategically

E1 Typically: 3 years’ practical experience in a similar or related role(s) with undergraduate qualifications; or 2 years’ practical experience where a Higher Degree is held; or evidence of progression and development gained through 7-10 years’ relevant work experience
E2 Experience of undertaking or supporting research and knowledge exchange activities
E3 Experience of industry engagement and networking with a range of stakeholders including private and public sector organisations
E4 Project management, including coordination of collaborative working
E5 Experience of planning, designing and delivering training
E6 Event management experience, including organising public events
E7 Practical experience in the use and understanding of a variety of communication channels (e.g. social media, web-editing)
E8 Experience of policy development and/or implementation

F1 Experience of working within the cultural, creative and/or heritage sectors
F2 Experience of managing budgets
F3 Experience of report writing
F4 Understanding of funding opportunities and experience of making funding applications
F5 Experienced in the evaluation of KE activity or other partnership working
F6 Experience of working within a research environment
F7 Practical experience of coordinating activities to support KE

Job Features

This post has a consortium-wide remit, working with several hundred staff and c.1700 postgraduate researchers from HEI partners across Scotland. Working collaboratively with these and with non-HEI stakeholders (including funding councils and industry partners) the post-holder will play a leading role in delivery of the knowledge exchange aspects of the SGSAH’s plan.

Planning and Organising

• To foster and develop collaborations between the SGSAH and partner organisations beyond academia, developing a suite of engaged organisations, to plan and deliver a programme of knowledge exchange activity.
• To plan and organise a programme of networking and training events to drive forward the SGSAH KE strategy and policy.
• Delivering outputs according to internal and external timescales, prioritising own workload and reacting to changing issues/priorities, as required.
• To respond to individual staff and student queries and requests for advice on planning and delivery of knowledge exchange activity, prioritising responses according to urgency.

Decision Making
• Interpretation of internal and external policies to provide advice and information to a wide range of academic and administrative staff and students in relation to knowledge exchange.
• To draw on internal and external policy, to exercise professional judgement in providing specialist advice.
• To initiate and lead on new developments in the SGSAH’s KE and researcher development strategies.
• To make decisions using professional judgement about training delivery methods.
• Allocate time and resources in a professional manner.

Internal and External Relationships

Internal to the SGSAH:
• Director of SGSAH.
• Dean of SGSAH.
• SGSAH team members.

Internal to the University of Glasgow:
• Director of College Professional Services
•College Human Resources Manager.
•College Head of Finance.

• Graduate School staff at SGSAH HEIs.
• Doctoral researchers at SGSAH HEIs
• Knowledge Exchange, Careers, Alumni-facing staff at partner HEIs.
• Industry partners (including cultural industry partners, such as museums and festivals.
• Scottish Funding Council.
• Research Councils, including AHRC.
• Accreditation bodies.
• Governmental and economic development agencies (e.g. Scottish Enterprise, Creative Scotland)

Problem Solving
• Responsible for ensuring that information and advice is communicated in a clear, effective and concise manner to those who require it and ensuring that any gaps in information are identified and filled.
• Generating innovative solutions to overcome barriers to researcher KE activity.
• Identifying best practice in the sector and making recommendations on future developments.
• Continuously seeking ways to embed KE in the postgraduate research environment and ensure its sustainability.

The nature of the post may occasionally require working outside of normal working hours, at public engagement events or similar. The post holder will normally be based in Glasgow at the SGSAH office at 4, Lilybank Gardens G12 8RZ. The post holder will be required to travel to partner organisations across Scotland (HEIs and non-HEIs).

Standard Terms & Conditions

Salary will be on the Management, Professional and Administrative Grade, level 7, £34,520 - £38,833

This is a fixed term role in the first instance, starting on 6 March 2018 until 31 December 2018.

Secondment and/or job share applications will be considered. Applicants must have permission from their employer before submission.

New entrants to the University of Glasgow will be required to serve a probationary period of 6 months.

Interviews will be held Thursday, 8 February 2018

The successful applicant will be eligible to join the Universities’ Superannuation Scheme. Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.


Vacancy Ref: 020055, closing date: 28 January 2018. 

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity

The University of Glasgow, charity number SC004401.